Advice & Tips

The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office.

The website is to Register -

If you are worried about someone's memory and would like advice or support, you can contact the Alzheimer's Society National Dementia Helpline on 0300-222-1122. or the liverpool branch Tel: 0151 -298-2444
Alzheimer's Society factsheets cover a wide range of dementia-related topics. see -
  • Looking Local (formerly DigiTV) has been running since 2004, initially as part of the then ODPM's e-Government programme, now a service owned and managed by Kirklees Council on behalf of the UK local government (and partner) community.

    • Looking Local was a national e-Gov project and the only one that still continues, profitably, with a strong and growing patronage

    • For eight years Looking Local has delivered a range of local government services to the public on DiTV

    • Looking Local is an award winning service, with over 120 content partners

    • Looking Local is the sole supplier of local content to DirectGov

    • Looking Local is the only government backed DiTV solution - bar DirectGov - that continues successfully today


  • On a national level Looking Local works with a number of leading customer focused services making this valuable content/service accessible on DiTV and mobile phones, these include:


  • NHS Choices


  • Jobcentre Plus


  • Transport Direct


  • Legal Services Commission


  • StartHere

Services are accessible via Looking Local on


Sky - Community Channel (539) Press RED,


Virgin MediaCommunity Channel (233) Press RED,


Mobile phones, Facebook, Computer,
Games Consoles and a range of Smartphone Apps.


Find out more visit -




Go direct to the site -




DLF is a national charity providing impartial advice, information and training on independent living since 1969.

It is a founder member of the Information Standard,

a certification scheme for health and social care information.

There Helpline is - 0300 999 0004

Contact the Age uk Telephone Befriending service

If you, or someone you know, could benefit from the Call in Time service,

or if you wish to know more about how the service works,

please call Age UK on 0844 225 0320 or email

Take a look at the website about telephone befrending from Age Uk

Look after your loved ones stop scammers in there tracks

look out for these things !!


Scams checklist

Always stop, think and be sceptical before signing anything or handing over any money.

If an exciting offer seems too good to be true, think about the following warning signs and ask yourself if it is a scam:

  • Was the offer unsolicited?

  • Do you have to respond quickly? What’s the rush?

  • Do you have to pay for a prize or ‘free’ gift?

  • Do you have to ring a premium rate number (one starting with ‘09’)?

  • Are you being asked for your bank or credit card details?

  • Is the business reluctant to give you its address or contact details?

  • Are you being asked to keep the offer confidential?

If the worst happens and you are a victim of a scam, or if you want advice on how to protect yourself, call Action Fraud on 0300 123 2040 (national rate) for help.


Credit card fraud

If credit card fraudsters get hold of your credit card details they can use them to make purchases in your name, or to raid your bank account.

Types of credit card fraud include:

  • counterfeiting cards, known as ‘skimming’

  • sending fake emails pretending to be from your bank or another organisation you trust asking for your details (‘phishing’)

  • setting up fake online banking websites (‘pharming’)

  • using a lost or stolen card to make purchases

  • using stolen credit card details to buy items online or by phone.

Never write down your passwords or PINs (Personal Identification Number) and never disclose them to anyone.


Internet fraud

Unfortunately, many criminals make a living using the internet to con people. They do this by trying to trick you into giving them your money or personal information. Be on the lookout for internet fraud. These are some of the most common types of internet fraud.

  • Pension scams

  • Advance fee fraud

  • Fake websites

  • Hard luck stories

  • Lotteries/prize draws

  • Relationship scams

  • Miracle health scams

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

The website is to Register -

Sightline Vision North West is here to help people experiencing sight loss and their family and friends, we are here to listen and to support you through this difficult period. We serve North West England and North Wales areas.


Sudden, progressive or long term loss of sight can be very traumatic to the person as well as to family and friends. Visual impairment may combine with other disabilities/mobility problems or bereavement and loss of independence. Sightline’s main beneficiary group are individuals (and their families) that have experienced a sudden or progressive sight loss and are experiencing difficulties in their daily living. We can help to alleviate these difficulties by signposting service users to the appropriate services and support groups.


Call Them 6pm-10pm Every Evening on Free Phone 0800 587 2252

Damaged electric blankets cause more than 5‚000 house fires a year and people aged 65 or more are at greatest risk‚ with six times the national average of fatal injuries

If you rely on an electric blanket for warmth in winter‚ make sure you are aware of the potential dangers before you plug it in. Key safety measures Never use the blanket if it’s wet or creased and never switch it on to dry outNever use a blanket with scorch marks or an exposed elementNever use a hot water bottle and an electric blanket together Check the plug cord for any signs of wear or damage Always buy a new blanket - second hand blankets may not be safeHave your blanket checked by an expert at least every three years‚ or as recommended by the manufacturer‚ to make sure it is still safe to useAlways read – and follow - the manufacturer’s instructionsDo not plug the blanket into an adaptor or multi-socket block with another appliance plugged inMake sure the power is turned off at the wall and the blanket is unplugged when it is not in useAlways spread the blanket out flat - never use it foldedStore your blanket carefully when you take it off your bed - see the manufacturer's instructions on how best to do this Most electric blankets are not designed to be washed - always check the manufacturer’s instructions

Healthwatch is here to give children, young people and adults a powerful voice both locally and nationally.

Healthwatch Sefton will work to help people get the best out of their local health and social care services whether it's improving them today or helping to shape them for tomorrow.


We want local voices to be able to influence the delivery and design of local service for those who use them now and those who might need to in the future.

To find out more please visit the website

Or Free Phone 0800 206 1304 Opening Hours: 9am to 5pm

Mobile phone charges may vary. Alternatively, you can contact the office directly on 0151 920 0726 ext 240.

Download the PDF for more Infomation -

Finding the right local services 3.12MB PDF

The Think Jessica campaign was started by Jessica's daughter Marilyn Baldwin  in 2007 after five years of struggling to find help for her mother. Her aim was to educate others about the powerful phycology criminals use to trap their targets and make them understand how this is strong enough to turn them against their loved ones and those trying to help them. Think Jessica is now a registered charity supported by countless agencies, organisations and police forces nationwide and is committed to making people aware of the danger and financial implications caused by postal and telephone scams, educating professionals and protecting the most vulnerable members of our society from illegal practices.

Along with awareness raising events Think Jessica organises national poster campaigns. "Silence of the Scams" posters are currently being displayed  on billboards in train stations, super markets and shopping centres nationally. Think Jessica banners warning people about scams and advertising free "Scam Mail is Black Mail" booklets have been displayed on of buses.


Visit Think Jessica:-



 Catalogues based abroad are causing financial misery to millions of elderly & vulnerable people.

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© 2017 Age Concern Crosby is a Registered Charity, No 1171354.                                                                             Friend of AGE UK    Telephone: 0151 949 0512          

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